Titan Alarm has been steadfast in its mission to save lives since its inception. At all levels and in all departments of the organization, every representative is dedicated to realizing this objective in every aspect of the company’s operations. This includes delivering state-of-the-art quality equipment and monitoring services to our customers as well as continuing to discover technological advances which will yield even better services for our customers to improve their security protection for their homes and families. We seek to provide service from the moment a customer meets with a sales representative and throughout the term of the agreement by extending premium customer service. To achieve this vision, the company employs a superior group of customer loyalty personnel, technicians, compliance experts, and legal counsel to properly support our loyal customers. While we are committed to achieving this vision for the company, there is nothing more rewarding and there is no greater sense of confirmation that we are performing our work consistent with our mission then when we receive positive feedback from the very people whose lives and homes we are entrusted with the protection of. When we discover that our two way system allowed one of our customers to successfully communicate with the monitoring center to get the necessary emergency service provider to the customer’s home, we derive an incredible sense of satisfaction. On the date of May 4, 2012, the company was the recipient of an email from a customer who thanked the company for saving the lives of herself and her family. This customer credited the company with saving the lives of her family after her home had experienced a carbon monoxide leak. As a picture is most definitely worth a thousand words, her email is inserted below with the redaction of the woman’s identity to protect her privacy: “Our family would like to thank Titan Alarm for their quick response to our carbon monoxide alarm that went off May 2, 2012. Because of the new carbon monoxide sensor that Titan just installed, our family was left unharmed when our boiler had a CO leak. We can’t thank you enough for saving our lives. We are so thankful the salesman, Scott Hegge, came to our door and convinced us to put in the Titan Alarm system. Thank you from the bottom of our hearts!” An email like this one is more precious to Titan Alarm than any sales statistics as it provides definitive proof that we are offering a product and service of great value and which exemplifies our very mission which is to save lives. As a company, we always hope that our customers will never encounter situations that will require the urgent need for their security systems such as burglary, fire, intrusion, carbon monoxide leaks, medical crises, etc. However, as with any service which offers preventive assistance, we are so very grateful that in the unfortunate event such emergency situations arise, our security services can be utilized to save lives and mitigate potentially disastrous situations. Titan Alarm is proud to remain committed to its vision of saving lives and grateful that we have been able to deliver on our promise to our loyal customers.